PRIVACY POLICY

One Spa London
Effective Date: 01-01-2025

At One Spa London, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, book appointments, or use our services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information:

Name
Contact details (email address, phone number, address)
Payment information (credit/debit card details, billing address)
Date of birth (for age verification or special offers)
Health information (relevant to spa treatments, e.g., allergies or medical conditions)

1.2. Non-Personal Information:

IP address
Browser type and version
Pages visited on our website
Time and date of visits
Demographic information (e.g., preferences and interests)

2. How We Use Your Information

We use your information for the following purposes:

To process bookings, appointments, and payments.
To communicate with you about your appointments, promotions, or updates.
To personalize your experience and tailor our services to your needs.
To improve our website, services, and customer experience.
To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

With trusted third-party service providers (e.g., payment processors, booking platforms) who assist us in operating our business.
When required by law or to protect our rights, property, or safety.
With your consent, for specific purposes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Using secure servers and encryption for sensitive data (e.g., payment information).
Regularly updating our security practices.
Limiting access to personal information to authorized personnel only.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Opt-Out: You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our website or services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
One Spa London
Email: info@onespalondon.co.uk
Phone: 0207 101 4009
Address: The Circle Gym & Spa
Queen Elizabeth Street,
London
SE1 2JE, UK

Thank you for trusting One Spa London with your personal information. We are dedicated to safeguarding your privacy and providing you with exceptional spa and wellness experiences.

One Spa London